Overview
At Om Grown Organics, we stand behind the quality of our products and your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we’re here to make it right.
Returns
We accept returns on all eligible products within 30 days of purchase. To qualify for a return, the product must be:
- Unused and in its original packaging.
- Accompanied by proof of purchase (e.g., order confirmation or receipt).
Please Note:
- Opened or partially used products are not eligible for a return unless they arrived damaged or defective.
- Shipping fees are non-refundable.
To initiate a return, please contact us at info@omgrowncbd.com with your order details.
Refunds
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method, and you will receive a confirmation email once the refund is complete.
Damaged or Defective Products:
If your product arrives damaged or defective, please reach out to us immediately at info@omgrowncbd.com with a photo of the item. We’ll happily replace the product or issue a full refund.
Exchanges
We do not offer direct exchanges at this time. If you wish to replace a product, we recommend returning your original item and placing a new order.
Shipping for Returns
You will be responsible for the shipping costs associated with returning your product unless it arrived damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Questions?
If you have any questions or need help with a return, please don’t hesitate to contact our team at info@omgrowncbd.com.
We’re here to ensure your experience with Om Grown Organics is nothing short of exceptional.